Welcome to our magical FAQ section! Below you’ll find answers to all your questions about transforming your child’s space into a wonderland of imagination.

About Our Products

What types of products do you offer?
We specialize in magical items to spark your child’s imagination! Our collections include:
  • Adorable baby furniture and accessories
  • Kid’s furniture that grows with your child
  • Complete room makeover solutions
  • Toys that inspire creativity and learning
Are your products safe for children?
Absolutely! All our products meet strict safety standards. We design with both magic and safety in mind – because childhood dreams should always be protected.
Can I see more pictures of your products?
Each product page includes multiple images showing different angles and details. If you’d like to see something specific, our friendly customer elves would be happy to help!

Ordering & Payments

What payment methods do you accept?
We accept all major payment spells:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Yes! We use enchanted encryption to protect all your payment details. Your information is safer than a dragon’s treasure hoard.
Can I change or cancel my order after placing it?
If your order hasn’t been processed by our warehouse elves (within 1-2 business days), we might be able to make changes. Contact us immediately at [email protected] with your order number.

Shipping & Delivery

Where do you ship?
We deliver magic worldwide! (Though some remote areas in Asia and other regions might be harder to reach by our delivery dragons.)
What are my shipping options?
We offer two magical delivery methods:
  • Fast Standard Shipping ($12.95): Via DHL or FedEx, arrives in 10-15 days after dispatch
  • Free Economy Shipping: For orders over $50 via EMS, arrives in 15-25 days after dispatch
How long does order processing take?
Our warehouse elves work their magic within 1-2 business days to prepare your package with care.
Will I receive tracking information?
Yes! Both shipping methods include tracking. You’ll receive an email when your magic box begins its journey to your castle.

Returns & Exchanges

What is your return policy?
If any item doesn’t spark joy (or fit perfectly in your castle), you have 15 days after delivery to initiate a return. Just contact our friendly customer care team at [email protected].
Who pays for return shipping?
For items that arrived damaged or incorrect, we’ll cover return shipping. For other returns, the cost is like a small spell – it’s on you.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method’s magic.

Contact & Support

How can I contact customer service?
Our friendly customer care elves are available via email at [email protected]. We typically respond within 24 hours (though sometimes faster when the magic is strong).
What’s your physical address?
You can find us at:
1805 Meade Village Circle,
Severn, US 21144
(Though most of our magic happens online!)
Do you offer design advice for kid’s rooms?
While we’re experts in magical products, for full design consultations we recommend partnering with a local fairy godmother (aka interior designer). However, our products are designed to work together beautifully!

Remember, at Pillowfort Sales Shop, we’re not just delivering furniture and toys – we’re delivering the building blocks for childhood dreams. Thank you for letting us be part of your family’s story!