At Pillowfort Sales Shop, we want every magical item you receive to be perfect for your little one’s castle. If something isn’t quite right with your order, our friendly elves are here to help make it right!

Our Promise

We accept returns and exchanges within 15 days of receiving your order. Your satisfaction is more precious to us than a dragon’s golden egg!

How to Return or Exchange an Item

Step 1: Contact Our Elves

Send an owl (email) to [email protected] with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Sample Email Template:

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Pillowfort Elves,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item name: [Product Name]
Reason: [Reason for return/exchange]
I would prefer: [Refund/Exchange for (specify item if exchanging)]

Please let me know the next steps.

Best wishes,
[Your Name]

Step 2: Wait for Instructions

Our customer care elves will respond within 1-2 business days with return instructions and any needed labels.

Step 3: Pack and Ship

Carefully pack the item in its original packaging (if possible) and include all tags and accessories. Ship to:

Pillowfort Sales Shop
1805 Meade Village Circle
Severn, US 21144

Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Note: International refunds may take additional time to process depending on your bank.

Exchange Information

For exchanges:

  • We’ll ship your new item once we receive the return
  • You’ll be responsible for shipping costs for the new item unless the exchange is due to our error
  • Price differences will be charged/refunded as needed

Special Considerations

To keep our kingdom safe, we cannot accept returns of:

  • Personalized or custom-made items (enchanted with your child’s name or special requests)
  • Items without original packaging or tags
  • Used or damaged items (unless they arrived that way)

Damaged or Wrong Items?

If your magical package arrived with broken wings (damaged) or contains the wrong item, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement faster than a fairy can flutter!

Questions? Our elves are always happy to help at [email protected].

✨ Thank you for shopping at Pillowfort Sales Shop! ✨