Welcome to Pillowfort Sales Shop, where we sprinkle fairy dust on every package to ensure your little one’s treasures arrive safely! Below you’ll find all the enchanted details about our shipping and returns policies.
Shipping Information
🛍️ Order Processing: Our workshop elves need 1-2 business days to carefully prepare your magical items for their journey.
Shipping Options:
- Standard Shipping (12.95 USD):
Carried by our trusted dragon partners (DHL or FedEx)
Delivery in 10-15 business days after shipping - Free Shipping (Orders over 50 USD):
Delivered by our fairy mail service (EMS)
Delivery in 15-25 business days after shipping
Note: Some remote areas in Asia and other regions might be excluded from delivery. Our map-reading owls will let you know if we can’t deliver to your kingdom.
Returns & Exchanges
We want every item to be as perfect as a fairy tale ending! If something isn’t right, our friendly elves are ready to help.
⏳ Return Window: 15 days from when your package arrives at your castle
The Enchanted Return Process:
- Send an Owl (Email Us):
Contact our elves at [email protected] with:- Your order number
- Item(s) you wish to return/exchange
- Reason for return/exchange
- Whether you prefer a refund or exchange
Sample Owl Message:
Subject: Return/Exchange Request for Order #[Your Order Number]
Dear Pillowfort Elves,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item name: [Product Name]
Reason: [Reason for return/exchange]
I would prefer: [Refund/Exchange for (specify item if exchanging)]
Please let me know the next steps.
Best wishes,
[Your Name] - Wait for Magical Instructions:
Our elves will respond within 1-2 business days with return instructions - Pack with Care:
Please use the original packaging (if possible) and include all tags and accessories
Ship to:
Pillowfort Sales Shop
1805 Meade Village Circle
Severn, US 21144
Refund Information
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable
- International refunds may take additional time depending on your bank
Exchange Information
- We’ll ship your new item once we receive the return
- You’ll be responsible for shipping costs unless the exchange is due to our error
- Price differences will be charged/refunded as needed
Items That Can’t Return to Our Kingdom
To keep our magical inventory safe, we cannot accept returns of:
- Personalized or custom-made items (enchanted with your child’s name or special requests)
- Items without original packaging or tags
- Used or damaged items (unless they arrived that way)
⚠️ Damaged or Wrong Items? If your package arrived with broken wings or contains the wrong item, contact us immediately at [email protected] with photos. We’ll send a replacement faster than you can say “abracadabra!”
Need Help from Our Elves?
Our customer care team is always happy to assist! Send an owl to [email protected] and we’ll respond within 1-2 business days.
✨ Thank you for visiting our magical shop! ✨